Privacy Policy

At Thespian's Forge Academy, located in the vibrant heart of Los Angeles at 5757 Melrose Avenue, we are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, enroll in our courses, or otherwise interact with us. This policy is effective as of January 1, 2025.

1. Introduction

This Privacy Policy applies to all personal information processed by Thespian's Forge Academy. Personal information includes any data that can be used to identify you, such as your name, address, email address, phone number, payment information, and any other information you provide to us. By using our services or accessing our website, you consent to the practices described in this Privacy Policy.

2. Data Collection

We collect various types of personal information to provide and improve our services. The information we collect depends on how you interact with us.

• Information You Provide Directly: This includes information you provide when you register for a course, subscribe to our newsletter, fill out a contact form, or participate in surveys or promotions. Examples include your name, email address, phone number, mailing address, and payment information.
• Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.
• Information from Third Parties: We may receive information about you from third-party sources, such as social media platforms, marketing partners, and data analytics providers. This information may include demographic data, interests, and online behavior.
• Student Records: For enrolled students, we maintain records that include academic history, attendance, performance evaluations, and any disciplinary actions. This information is crucial for tracking student progress and ensuring a high-quality educational experience.
• Audition Materials: If you submit audition tapes or portfolios as part of the application process, we retain these materials to assess your suitability for our programs. These materials are treated with the utmost confidentiality.

3. Data Usage

We use the collected data for various purposes, including:

• Providing and Improving Services: We use your personal information to process enrollments, manage courses, provide customer support, and personalize your learning experience. We also analyze data to improve our website, services, and course offerings.
• Communication: We may use your contact information to send you important notices, updates, promotional materials, and newsletters. You can opt out of receiving marketing communications at any time.
• Legal Compliance: We may use your personal information to comply with applicable laws, regulations, and legal processes. This includes responding to subpoenas, court orders, or government requests.
• Analytics and Research: We use aggregated and anonymized data for analytics and research purposes to understand user behavior, identify trends, and improve our services.
• Security: We use your information to help maintain the safety, security, and integrity of our website, services, and data. This includes preventing fraud, detecting and responding to security incidents, and enforcing our terms of service.
• Marketing: With your consent, we may use your information to send you targeted advertisements and promotional offers that are tailored to your interests and preferences.

4. Data Security

We take the security of your personal information very seriously. We implement reasonable and appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies to protect sensitive data, such as payment information, during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job duties. We use strong passwords and multi-factor authentication to protect our systems.
• Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Data Backups: We maintain regular data backups to ensure that your information can be recovered in the event of a data loss incident.
• Employee Training: We provide regular training to our employees on data security best practices and privacy policies.
• Physical Security: Our facilities are protected by physical security measures, such as surveillance cameras, access controls, and alarm systems.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage of our website. Cookies are small data files that are stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the site and use its features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This information helps us improve the performance of our website.
• Functionality Cookies: These cookies allow the website to remember your preferences, such as your language settings and login information.
• Advertising Cookies: These cookies are used to deliver targeted advertisements that are relevant to your interests. They may also be used to track the effectiveness of advertising campaigns.

You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified each time a cookie is set. However, please note that disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookies Policy.

6. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not controlled by Thespian's Forge Academy. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer:
Alana Sterling
Thespian's Forge Academy
5757 Melrose Avenue
Los Angeles, CA 90038
Phone: (323) 957-1777 ext. 305
Email: [email protected]

We are committed to addressing your concerns and resolving any issues in a timely and effective manner.

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. To exercise these rights, please contact us using the contact information provided above.